Penggayaan APA

TJIPTONO, Fandy. (2008). Service management: mewujudkan layanan prima (Ed.1). Yogyakarta: Kanisius.

Chicago Style

TJIPTONO, Fandy. Service management: mewujudkan layanan prima. Ed.1 Yogyakarta: Kanisius, 2008. .

MLA Style

TJIPTONO, Fandy. Service management: mewujudkan layanan prima. Ed.1 Yogyakarta: Kanisius, 2008. .

Turabian Style

TJIPTONO, Fandy. Service management: mewujudkan layanan prima. Ed.1 Yogyakarta: Kanisius, 2008. .