APA Style

TJIPTONO, Fandy. (2008). Prinsip-prinsip Total Quality Service (TQS) (Ed.V). Yogyakarta: Andi Offset.

Chicago Style

TJIPTONO, Fandy. Prinsip-prinsip Total Quality Service (TQS). Ed.V Yogyakarta: Andi Offset, 2008. Text.

MLA Style

TJIPTONO, Fandy. Prinsip-prinsip Total Quality Service (TQS). Ed.V Yogyakarta: Andi Offset, 2008. Text.

Turabian Style

TJIPTONO, Fandy. Prinsip-prinsip Total Quality Service (TQS). Ed.V Yogyakarta: Andi Offset, 2008. Print.